Helpdesk

Helping Your Team, Helping Your Customers.

Your support team shouldn’t struggle with outdated systems. Our Helpdesk makes ticketing fast, simple, and frustration-free, ensuring smooth workflows, happier teams, and better customer experiences.

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Smarter Support, Happier Customers.

Track, prioritize, and resolve customer tickets effortlessly.

Customize your workflow with a Kanban view for clear organization, real-time team workload tracking, and automated SLA-based ticket management.

Multi-Channel Support

Connect with customers where they are, across multiple channels.

Email

Automatically convert incoming emails into support tickets.

Website Form

Qualify customer inquiries with a customizable form.

Live Chat

Engage website visitors instantly and provide real-time support.

Boost Productivity

Speed up ticket resolution with powerful automation tools.

Set up SLA rules to trigger automated actions.
Use email templates for quick responses.
Escalate tickets in one click or invite experts to discussions.
Canned responses make live chat support faster than ever.

Sell & Manage Support Contracts

Effortlessly sell, renew, and track helpdesk service contracts.

Log time on each contract with the timesheet app.
Upsell automatically with time-limited contracts.
Get alerts based on customer status to maximize sales opportunities.

Smarter Self-Service

Empower customers with a built-in knowledge base.

Link FAQs, training videos, and presentations directly to support tickets.
Build a community forum where users help each other.

Let Customers Close Tickets

Give customers control over their own support experience.

Reduce errors and miscommunication by allowing users to close their own tickets.
Free up helpdesk teams to focus on critical support needs.

Unleash your Growth Potiential

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