Helping enterprises streamline operations and drive digital transformation.
Responsible Communications.. Trusted Standards
At Softobia, we are committed to maintaining full compliance with Ofcom regulations governing telecommunications and outbound interactions within the UK. Whether human-led or AI-assisted, all communications are handled with transparency, respect, and strict adherence to legal standards.
1. Respecting the TPS (Telephone Preference Service)
We actively screen numbers against the Telephone Preference Service (TPS) and Corporate TPS (CTPS) to ensure we never contact individuals or businesses who have opted out of unsolicited calls.
2. Clear, Transparent Conversations
All AI-driven and human interactions are designed to be informative, accurate, and pressure-free. We prioritize fairness and clarity in every conversation.
3. Call Recording & Monitoring
All outbound communications are securely recorded for training and auditing purposes. Recordings are managed in full alignment with UK data protection and privacy laws.
4. Time-of-Day Restrictions
We strictly follow Ofcom’s guidance on permissible calling hours and ensure no outreach occurs during prohibited or intrusive times.
5. Easy & Immediate Opt-Outs
Every recipient has the right to opt out at any time, instantly. We honor all requests immediately to maintain full user control and confidence.
Helping enterprises streamline operations and drive digital transformation.
