GDPR Compliance

Effective Date: 09/05/2025

Protecting Your Privacy with Transparency and Trust

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At Softobia, safeguarding personal data is a core part of our responsibility. We are fully committed to complying with the General Data Protection Regulation (GDPR) to ensure the privacy and rights of individuals across the European Economic Area (EEA) and beyond.

1. What Data We Collect

We collect only the data necessary to deliver and enhance our services:

• Contact Information — Name, email, phone number, company name
  
• Usage Data — IP address, device/browser type, interaction with our platform
  
• Communication Data — Messages, inquiries, and support conversations
  
  

2. Legal Grounds for Data Processing

We process your personal data in accordance with lawful bases under GDPR:

• Consent — When you opt in for updates, marketing, or demo requests
  
• Contractual Necessity — To deliver our services or fulfill agreements
  
• Legitimate Interest — For analytics, fraud detection, and platform improvement
  
• Legal Obligation — To meet compliance requirements
  
  

3. How We Use Your Data

Your data is used to:

• Deliver and maintain our services
  
• Improve platform performance and user experience
  
• Respond to your inquiries and provide support
  
• Ensure platform security and fraud protection
  
• Send updates, promotions, or newsletters (only with your consent)
  
  

4. Security & Data Protection Measures

We implement strong security practices to keep your data safe:

• Data Encryption — In transit and at rest using industry-grade protocols
  
• Access Controls — Role-based permissions to prevent unauthorized access
  
• Regular Audits — Periodic reviews to identify and resolve potential vulnerabilities
  
  

5. Your Rights Under GDPR

As a data subject, you have the right to:

• Access your personal data
  
• Correct inaccurate or incomplete information
  
• Erase your data (“right to be forgotten”) where applicable
  
• Restrict or object to specific processing
  
• Request data portability to another provider
  
• Withdraw consent at any time when processing is based on consent
  
  

To exercise any of these rights, contact us at develop@softobia.com

6. Data Retention

We retain personal data only as long as necessary for the purposes it was collected. In some cases, we may retain data longer when required for legal, regulatory, or legitimate business needs.

7. International Data Transfers

If we transfer personal data outside the EEA, we apply appropriate safeguards, such as:

• Standard Contractual Clauses (SCCs) approved by the European Commission
  
• Other lawful mechanisms ensuring adequate protection
  
  

8. Third-Party Processors

We may work with trusted third-party service providers (e.g., payment processors, analytics platforms, support tools). All partners are vetted and contractually obligated to comply with GDPR standards.

9. Policy Updates

We may revise this GDPR Compliance Statement to reflect regulatory changes or improvements. Any updates will be posted here with a new effective date.

10. Contact Us

Questions or concerns about how we handle your data? Reach out to our privacy team at develop@softobia.com