Privacy Policy

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Effective Date: 01-01-2025

At Softobia, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website, products, and services. By using OptiVox, you agree to the terms of this policy.
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This Privacy Policy ("Policy") outlines how the entities operating under the "Softobia" brand collect, use, disclose, and protect your Personal Data. This Policy applies to all individuals whose Personal Data is processed by us in connection with the services we offer, including users of our websites, clients, prospective clients, and business partners.

The "Softobia" brand represents a collective of distinct legal entities, all under the common ownership of Mr. Mohamed Ahmed, working together to provide comprehensive software development, Odoo ERP implementation, marketing, and related information technology services. For the purposes of this Policy, "we," "us," or "our" refers to the relevant Softobia entity responsible for processing your Personal Data, which includes:

SOFTOBIA.COM LTD:
- A private limited company registered in England and Wales.
- Company Number: 16413637.
- Registered Office: 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.
- This entity is a primary provider of software development, Odoo ERP implementation services, and holds key intellectual property for the Softobia group.
FLYPIE FOR MARKETING SERVICES VIA SOCIAL MEDIA CO. L.L.C:
- A limited liability company (Single Owner) registered in Dubai, United Arab Emirates.
- License Number: 1308074, issued by the Dubai Department of Economy and Tourism.
- Registered Address: Office 83-14, Property of Mohammed Salem Bakhit Al Bakhit Al Falasi, Deira, Hor Al Anz East, Dubai, United Arab Emirates.
- Licensed Activities: "Marketing Services Via Social Media."
- This entity supports local client liaison, marketing, and facilitation services in the UAE region for the Softobia group.
Velocore Dynamics, with the registered trademark "Softobia":
- A limited liability company registered in the Arab Republic of Egypt.
- Commercial Registration Number: 233059, Cairo Investment Registry.
- Registered Address: 40 Zaki Hussein Street, off Anwar Al Mufti Street, Unit No. 391, Ground Floor, Property No. 7 Wahdan Street, First Section, Nasr City, Cairo, Egypt.
- This entity, also known commercially as "Velocore Dynamics" and utilizing the "Softobia" registered trademark, provides operational support, development, marketing, and business services, contributing to the global service delivery of the Softobia group.

All the aforementioned companies are owned by Mr. Mohamed Ahmed. This Privacy Policy applies to the processing of Personal Data by any of these entities when you interact with the Softobia brand or use our services. We are committed to protecting your privacy and handling your data in an open and transparent manner, in compliance with applicable data protection laws in the jurisdictions in which we operate.

Please read this Policy carefully to understand our views and practices regarding your Personal Data and how we will treat it.

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1. Information We Collect

We collect different types of information to provide and improve our services, including:

a) Personal Information

Name
Email address
Phone number
Company name
Job title
Billing and payment details (if applicable)

b) Usage Data & Analytics

IP address
Browser type and version
Device information
Pages visited and time spent on our website
Interaction with our platform and features

c) Communication Data

Customer support inquiries
Responses to surveys or feedback forms
Marketing preferences
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2. How We Use Your Information

OptiVox uses the collected data for the following purposes:

Providing and improving our services – Ensuring smooth operation of our AI-powered sales solutions.
Personalization – Customizing your experience based on your usage.
Communication – Sending important updates, promotions, and responding to inquiries.
Security & Compliance – Detecting fraud, ensuring data security, and complying with legal obligations.
Marketing & Analytics – Measuring the effectiveness of campaigns and improving our offerings.
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3. How We Share Your Information

We do not sell or rent your personal data. However, we may share your information in the following circumstances:

With service providers and partners – To facilitate payments, analytics, and customer support.
Legal compliance – If required by law, court order, or governmental authority.
Business transfers – In the event of a merger, acquisition, or asset sale.
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4. Data Storage & Security

We implement industry-standard security measures to protect your data from unauthorized access, loss, or misuse. However, no internet-based service is completely secure, and we encourage users to take precautions to protect their personal data.

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5. Cookies & Tracking Technologies

OptiVox uses cookies and similar tracking technologies to enhance user experience. These may include:

Essential cookies – Necessary for website functionality.
Analytics cookies – Help us understand website traffic and improve services.
Marketing cookies – Used to personalize ads and promotions.

You can manage your cookie preferences in your browser settings.

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6. Your Rights & ChoicesYou have the right to:

Access, update, or delete your personal information – Contact us to make changes.
Opt-out of marketing communications – Unsubscribe from emails anytime.
Request data portability – Obtain a copy of your data in a structured format.
Withdraw consent – Stop using our services and request data deletion.

To exercise your rights, contact us at develop@softobia.com

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7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage users to read their policies before sharing personal data.

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8. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated "Effective Date".

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9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: develop@softobia.com